Managed IT Services
Proactive monitoring, patch management, and full-stack operations.
Managed IT Services
JeanComputech provides comprehensive managed IT services with 24/7 monitoring, proactive maintenance, and expert support. Focus on your business while our NOC team manages your infrastructure, security, backups, and operations.
Managed Infrastructure Services
- 24/7 Infrastructure Monitoring — Real-time monitoring of servers, networks, and applications with automated alerting
- Proactive Maintenance — Scheduled patching, updates, and performance optimization to prevent issues
- Incident Response — Rapid troubleshooting and resolution with escalation to senior engineers
- Performance Tuning — Resource optimization, capacity planning, and bottleneck analysis
- Configuration Management — Standardized server builds, automation, and infrastructure-as-code
- Change Management — Documented change processes with rollback plans and testing
Managed Security Services
- Security Monitoring — 24/7 SIEM monitoring with threat detection and incident response
- Vulnerability Management — Regular security scans, patch management, and remediation
- Firewall Management — Configuration, rule updates, and ongoing firewall administration
- DDoS Protection — Advanced mitigation with traffic scrubbing and attack analysis
- SSL/TLS Management — Certificate provisioning, renewal, and configuration
- Security Audits — Quarterly security assessments and compliance reporting
- Intrusion Detection — IDS/IPS monitoring with automated threat blocking
Managed Backup & Recovery
- Automated Backups — Daily incremental and weekly full backups with configurable schedules
- Backup Monitoring — Proactive monitoring of backup jobs with failure alerting
- Disaster Recovery Planning — DR strategy development with documented recovery procedures
- Backup Testing — Regular recovery tests to ensure data integrity and RTO compliance
- Offsite Replication — Geo-redundant backup storage for business continuity
- Rapid Recovery — File-level and bare-metal restore with minimal downtime
Managed Database Services
- Database Administration — DBA services for MySQL, PostgreSQL, MongoDB, and MS SQL Server
- Performance Optimization — Query tuning, index optimization, and resource allocation
- High Availability — Replication setup, failover configuration, and cluster management
- Backup & Recovery — Automated database backups with point-in-time recovery
- Security Hardening — Access control, encryption at rest, and audit logging
Managed Cloud Services
- Cloud Management — AWS, Azure, and Google Cloud infrastructure management
- Cost Optimization — Resource right-sizing and reserved instance recommendations
- Multi-Cloud Strategy — Architecture design for hybrid and multi-cloud environments
- Migration Services — Cloud migration planning and execution with minimal downtime
- DevOps Support — CI/CD pipeline setup, container orchestration, and automation
24/7 NOC Support
- Network Monitoring — Real-time monitoring of routers, switches, and firewalls
- Ticket Management — Structured incident tracking with SLA-based response times
- Escalation Procedures — Tiered support with on-call senior engineers
- Monthly Reporting — Performance reports, incident summaries, and capacity planning
- Customer Portal — Self-service portal for ticket submission and status tracking
Professional Services
- Infrastructure Assessment — Comprehensive audits with optimization recommendations
- Architecture Design — Custom infrastructure design for scalability and reliability
- Migration Services — Data center migrations, cloud migrations, and platform upgrades
- Compliance Assistance — HIPAA, PCI-DSS, and SOC 2 compliance support
- Training & Documentation — Runbook development and knowledge transfer
Service Level Agreements
- Response Time SLAs — Priority-based response times from 15 minutes to 4 hours
- Uptime Guarantees — Infrastructure uptime SLAs with financial credits
- Resolution Targets — Incident resolution timeframes based on severity
- Proactive Reviews — Quarterly business reviews and service optimization meetings
Why Choose JeanComputech Managed Services?
Our managed IT services combine proactive monitoring, expert support, and advanced automation to keep your infrastructure secure and available. With 24/7 NOC coverage, flexible service tiers, and transparent pricing, we deliver the managed services your business needs to scale.